You can choose from various payment methods for your purchase, depending on the country in which the purchase takes place and the time of the purchase. But whichever method you choose, you can rest assured that your payment is always safe.

You can pay by credit card when purchasing on firemed.ca. We accept MasterCard, VISA and American Express. Depending on the country in which the payment is made, you may be charged a service fee when paying by credit card.

After you have selected your product, choose ‘credit card’ under the payment options. Next, select the organisation that issued the credit card. Enter all necessary details and confirm your payment. Once your payment has been authorized, you will be sent an e-reciept by e-mail.

Security:
Your payment details will be encoded and sent using a secure connection. You can check the security details by clicking with your right mouse button on the payment page and then selecting ‘Properties’. A window will pop up containing all connection data. The ‘Connection’ field shows that an SSL connection is used. Your credit card information, including the number and expiry date, will not be stored.

Verified by Visa and MasterCard Secure Code:
Some banks offer holders of Visa or MasterCard an additional security measure in the form of a PIN code or password. This tells both the bank and us that you are the rightful owner or user of the card. If your card is eligible for the ‘Verified by Visa’ or ‘MasterCard Secure Code’ security measure, you will be asked to enter your PIN code or password. The payment will only be accepted if the correct code or password is entered.

If your bank offers this extra security measure but your card is not yet part of this programme, your bank may ask during the payment process if you wish to subscribe to this security option. This is called ‘Activation During Shopping’ and we have no influence on this process. Participation in Verified by Visa or MasterCard Secure Code takes place through a direct link to your bank. Fire-Med Solutions has no access or control over this information. Once you have signed up for this service, you can complete your purchase.

For more information on Verified by Visa or MasterCard Secure Code, we recommend contacting your bank.

Online banking, also known as ‘Real Time Online Banking’ (RTOB), allows you to shop online safely and easily. Payment services include iDeal, CUP Online, eNets and Direct E-banking. Payment by RTOB is free of charge at firemed.ca.

After you have selected your purchase, choose the applicable online banking method for your country under payment methods. Select your bank and enter all required information. Once payment has been confirmed, the amount will be debited from your account. Once the bank informs us that payment has been made, we will send your product to you by post.

With an E-Wallet you can combine various payment options, for example your credit card and bank account – and pay via 1 digital purse.

•PayPal you can use on firemed.ca in Canada, United Sates, Australia and in New Zealand, and on firemed.ca for mobile in some 30 countries (except American Express cards)

Please make sure you can pay the full amount with your E-Wallet – some E-Wallets limit the amount paid in once. As soon as your E-Wallet provider informs us that the payment has been done, we will send you your product via post.

If you opt to pay by bank transfer, you will be asked to enter a number of details. Naturally, all information will be treated confidentially. Once the reservation is complete, you will receive a payment reference code.

The reference code contains 12 numbers and is used to locate the right booking for the payment transferred. It is therefore extremely important that you enter this code correctly when making the transfer.

Once you have received the payment reference code, you can transfer the money from your own bank account. This can be done using online banking, a transfer form or a cash transaction at your bank. Make sure that the payment is made within 24 hours of making your purchase.

Your bank may charge a transfer fee for this option. For international transfers, you are always charged a ‘cross border transfer’ fee on top of the purchase price. Your bank will be able to provide you with more information about this. If we do not receive the full amount of your purchase, your product issuance may be delayed.

Once the full amount has been received, you will be sent your product and a receipt will be issued to you via e-mail.